Customer Retention Specialist - Field Canvassing (Padeglang, Banten)

Join Astra Credit Companies as a Customer Retention Canvassing Specialist in the vibrant region of Padeglang, Banten! This is a unique opportunity to drive customer engagement, boost retention, and contribute to the growth of one of Indonesia’s leading financial services companies. As part of our dedicated team, you’ll engage with customers in the field, building strong relationships and ensuring their continued satisfaction with our products and services.

In this role, you’ll be on the front lines, visiting customers’ homes and businesses to understand their needs and address any concerns. Using tools like Salesforce and our proprietary CRM system, you’ll track customer interactions, analyze data, and develop strategies to enhance customer loyalty. This isn’t just a job—it’s a chance to make a real impact on people’s lives by helping them manage their finances more effectively.

If you’re passionate about customer service, enjoy working in a dynamic environment, and want to be part of a company that values its people, we’d love to hear from you. Join us in Serang, Banten, and be a key player in our mission to build stronger, more resilient communities through financial inclusion.

📋 Tanggung Jawab Pekerjaan

• Visit customers' homes and businesses to understand their needs and address concerns.
• Engage in face-to-face interactions to build strong customer relationships.
• Use Salesforce and our proprietary CRM system to track customer interactions and analyze data.
• Develop and implement strategies to enhance customer loyalty and retention.
• Provide personalized solutions to meet customers' financial needs.
• Report on customer feedback and retention metrics to the team.
• Collaborate with the sales and marketing teams to ensure consistent messaging and customer engagement.
• Stay updated on industry trends and best practices in customer retention.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using Salesforce and other CRM tools.
• Familiarity with financial products and services is a plus.
• Valid driver’s license and reliable transportation.
• Willingness to travel to customer locations as needed.

🛠️ Keahlian

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