Head of Rewards & Operations

Join Perfetti Van Melle, a global leader in confectionery, as the Head of Rewards & Operations in beautiful Bali. This is a unique opportunity to shape our rewards strategy and operational excellence in a dynamic, fast-paced environment. You will lead a team to deliver exceptional rewards programs and streamline operations, ensuring our brand remains at the forefront of customer loyalty. Located in the vibrant city of Canggu, you'll enjoy a high-quality lifestyle while making a significant impact on our global operations.

As the Head of Rewards & Operations, you will oversee the entire rewards ecosystem, from strategy development to execution. You will collaborate with cross-functional teams to design and implement innovative rewards programs that enhance customer engagement and drive business growth. Additionally, you will optimize operational processes to improve efficiency and reduce costs, all while maintaining the highest standards of quality and compliance.

📋 Tanggung Jawab Pekerjaan

• Develop and execute a comprehensive rewards strategy aligned with business objectives.
• Lead a team of rewards specialists and operations managers to deliver exceptional rewards programs.
• Collaborate with marketing, sales, and customer service teams to ensure seamless integration of rewards initiatives.
• Monitor and analyze rewards program performance using tools like Salesforce and Google Analytics.
• Optimize operational processes to improve efficiency and reduce costs.
• Ensure compliance with industry regulations and company policies.
• Foster a culture of innovation and continuous improvement within the team.
• Represent Perfetti Van Melle at industry events and conferences.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 10 years of experience in rewards and operations, with a proven track record in a similar role.
• Certification in rewards management or a related field is a plus.
• Proven ability to lead and manage a team of professionals.
• Strong understanding of customer loyalty programs and operational excellence.
• Proficiency in using Salesforce, Google Analytics, and other relevant software tools.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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