Hajj Operations Coordinator

Join ESQ Group as a Hajj Operations Coordinator in Surabaya and play a pivotal role in ensuring seamless logistics and operational excellence for one of the most significant religious journeys in the world. This position offers a unique opportunity to contribute to the smooth execution of Hajj operations, leveraging your expertise in logistics and coordination. Based in Surabaya, you'll be part of a dynamic team dedicated to making pilgrims' journeys memorable and hassle-free.

As a Hajj Operations Coordinator, you'll be responsible for overseeing the entire logistics process, from planning and scheduling to execution and post-trip evaluation. You'll work closely with a team of professionals to ensure that all aspects of the pilgrimage are handled with the utmost care and efficiency. This role is perfect for someone who is passionate about travel, logistics, and making a meaningful impact on the community.

📋 Tanggung Jawab Pekerjaan

• Oversee the entire logistics process for Hajj operations, including planning, scheduling, and execution.
• Coordinate with various stakeholders, including pilgrims, travel agencies, and service providers, to ensure smooth operations.
• Monitor and manage budgets, ensuring cost-effective and efficient use of resources.
• Conduct risk assessments and implement safety protocols to ensure the well-being of pilgrims.
• Prepare and present detailed reports on operational performance and areas for improvement.
• Assist in the development and implementation of operational policies and procedures.
• Provide exceptional customer service to pilgrims, addressing their queries and concerns promptly.
• Stay updated with the latest industry trends and best practices in Hajj logistics and operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in logistics or operations management, preferably in the travel or tourism industry.
• Strong knowledge of logistics software such as SAP, Oracle, or similar.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with Islamic pilgrimage procedures and regulations.
• Proficiency in English, both written and spoken.
• Valid driver's license and reliable transportation for travel to pilgrimage sites.

🛠️ Keahlian

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