Contact Center Digital Specialist
Join Vads Indonesia, a leading industry innovator, and thrive in our dynamic contact center environment as a Digital Specialist. Located in Surakarta, this role offers exceptional career development opportunities in a fast-paced digital landscape. You'll be at the forefront of customer engagement, leveraging cutting-edge digital tools to enhance customer interactions and drive business growth.
As a Contact Center Digital Specialist at Vads Indonesia, you will be responsible for managing and optimizing our digital customer service channels. You'll work closely with our team to ensure seamless customer experiences, from initial contact to post-interaction follow-up. This role is perfect for someone who thrives in a fast-paced environment and is passionate about leveraging technology to improve customer service.
📋 Tanggung Jawab Pekerjaan
- Manage and optimize our digital customer service channels, including live chat, email, and social media.
- Monitor and analyze customer interactions to identify trends and areas for improvement.
- Develop and implement strategies to enhance customer engagement and satisfaction.
- Train and mentor team members on best practices for digital customer service.
- Collaborate with cross-functional teams to ensure seamless customer experiences.
- Stay updated with the latest digital customer service trends and technologies.
- Report on key performance indicators (KPIs) and provide insights to management.
- Ensure compliance with company policies and industry regulations.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Computer Science, or a related field.
- Minimum 3 years of experience in a digital customer service role.
- Proficient in using customer relationship management (CRM) systems such as Salesforce or HubSpot.
- Experience with digital customer service tools like Zendesk, LiveChat, or similar platforms.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Familiarity with Indonesian language and culture is a plus.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang